Overview Economy Community People Environment Governance & Risk Disclosure GRI & ADX 93GRI 102-40, 102-41, 102-42, 102-43, 102-44 Stakeholders Engagement Needs & Expectations Customers Customer portal and call centre Social media and WhatsApp groups Connect Community portal Circulars Quarterly newsletter Community surveys and events Site tours Quality of service, responsive and informative Compliance to contractual requirements Safe and healthy products Enhancing local amenities and communal areas Ethical business Our People Town hall meetings Surveys Focus groups Innovation challenges Youth Council Awards Whistleblower Policy Professional development Job security Safe work environment Recognition and reward Welfare facilities Ethical behaviour Non-discrimination and equal opportunities Shareholders & Investors Market disclosures Quarterly and yearly investor presentations Annual General Meeting Annual Governance and Sustainability Reports Roadshows One-to-one meetings Sustained profitability Responsible business growth Reputation Governance and risk management Compliance to regulatory requirements Government Authorities Site tours Annual General Meeting Representation on committees and boards of various authorities and industry bodies Annual Governance and Sustainability reports Conferences/forums Market disclosures= Aligning with national development plans and programmes Commitment to good citizenship Regulatory compliance Reputation Communities CSR activities Partnerships Sustainability Report Community surveys and events= Transparency and effective communication Raising awareness on sustainability issues Supporting social and cultural initiatives Sustainable communities Stakeholder engagement