Overview Economy Community People Environment Governance & Risk Disclosure GRI & ADX 37GRI 103-2, 103-3, 203-2 Through our far-reaching digital transformation strategy, we aim to streamline and optimise corporate functions such as procurement sourcing, enhanced data visualisation and self-service business analytic solutions. In 2020, COVID-19 was the catalyst for the rollout of a suite of digital solutions that ensured our operations were able to continue in the face of lockdowns and social restrictions, whilst also representing long-term changes to the way we can operate. Our FM Connect and Provis Connect applications, for example, were designed to optimise service delivery and streamline maintenance management, ultimately enhancing customer experience. Additionally, Provis partnered with First Abu Dhabi Bank, one of the leading banks in the UAE, to provide consumer card payments for customers, helping to reduce use of cash and give customers the convenience of digital payments. Digital transformation at Aldar Development At Aldar, we thrive on being proactive in the face of challenges. It was this approach that pushed us to view the COVID-19 pandemic as an opportunity to scale-up our digital transformation, and in doing so we enabled our operations to continue uninterrupted. Two key initiatives within the transformation are our Virtual Design & Construction (VDC) and Building Information Modelling (BIM) programmes. These focus on digitally-enabled design and delivery and are aligned with Aldar Projects’ virtual platform for design and risk management. The project is still in its early stages, but already the team is able to assess a building’s frameworks and components before going to site. In the longer term, we expect this programme to have a significant impact on our sustainable building approach. With our Open Space platform, project managers can monitor construction sites remotely, thereby reducing the number of physical site visits required. This tool has been used to improve health and safety, as well as stakeholder approval. By introducing virtual sales tours for available units and comprehensive remote tours at handover via our digital platform, Matter Port, we further cut down the need for physical visits, helping us to adhere to the Government’s social-distancing and curfew measures. Fostering a culture of innovation Digital Transformation: innovation in action