Overview Economy Community People Environment Governance & Risk Disclosure GRI & ADX 4GRI 102-14 CEO’s letter Making vital and sustainable contributions to society Looking back at 2020, it is almost overwhelming to consider how transformational the year was. In a short space of time, we adapted to a complete change in our daily lives and routines, with some countries and some people impacted more than others. In the UAE, our visionary leadership’s decisive actions and clear strategic direction limited the impact; the country remained resilient, navigated the headwinds head on and set a clear path to recovery and growth. Aldar too was also able to adapt, delivering a powerful operating and financial performance. We were proud to report a 17% increase in revenue and an 8% increase in gross profit, true markers of the resilience of our business. Adaptability, agility and flexibility were key enablers. Our diversified business model, strategic growth mindset and robust governance drove our success. The investments we have been making in innovation and digital transformation also proved to be effective. If 2020 brought the world one positive, it was the validation of environmentally and socially sound and sustainable business practices. At Aldar, we are driven by the purpose of shaping a better future. We are committed to pursuing responsible and sustainable growth, developing thriving and inclusive communities, investing in our people and protecting the environment. Throughout 2020, we took significant steps to further embed these four sustainability pillars across the entirety of the business. In line with our promise of supporting and creating value for all our stakeholders, we acted quickly and decisively at the onset of the pandemic, investing AED 190 million into a pioneering programme of support for our customers, tenants, students and communities. Simultaneously, we leveraged our digital transformation programme and invested heavily in a suite of innovative digital platforms and tools, to ensure continuity across our operations and our first-class customer and sales services. Our promise of operational excellence simply cannot be realised without our people. They are the cornerstone of our success and their relentless energy and dedication inspires me every day. Attracting, empowering and retaining talent will always be our utmost priority in order to ensure we remain an employer of choice for anyone seeking a meaningful career. The risks posed by climate change, and the responsibility of businesses to act, has never been more imminent. I am immensely proud to announce the launch of a portfolio-wide energy management project, which will enable us to make great strides towards achieving our energy and emissions reduction targets, and pave our way forward in achieving our commitment to be carbon neutral. As we strengthen our sustainability leadership position, we are committed to further aligning our strategic priorities with international leading best practice. Supporting and responding to the recommendations of the Taskforce on Climate-related Financial Disclosures (TCFD) and becoming a signatory of the United Nations Global Compact, are significant milestones in our journey, as they have enabled us to respond to the challenges of climate change and to monitor and evaluate our progress. As we embark on the next phase of our journey with a new operating model, we will continue to focus our efforts on making vital and sustainable contributions to all communities in which we operate. Talal Al Dhiyebi Chief Executive Officer of Aldar Properties At Aldar, we are driven by the purpose of shaping a better future.