Overview Economy Community People Environment Governance & Risk Disclosure GRI & ADX 43GRI 413-1 Shaping communities for the future Promoting sustainable living in our communities The spaces we create play a vital role in supporting our residents’ long-term wellbeing. With COVID-19 blurring the lines between living and working spaces, local communities became more important than ever, as was the need to evolve our community engagement programmes. These programmes kept residents of all ages educated and entertained, whilst staying safely at home. They included sustainability awareness community events, social groups, and various classes such as fitness, lifestyle, and art. We actively promoted these through our social media channels. Through our 460-plus virtual fitness and wellness classes, which were particularly well received (more than 3,800 residents attended), we were able to support our residents and deliver system-wide health benefits. In August 2020, Provis became the first community management entity to start community classes again. With COVID-19 regulations and protocols in place, and agility and a customer-centric approach at heart, we were able to make headway and design our programmes based on a deep understanding of community demographics and their specific needs. To achieve this, we engaged not only our residents, but also Owner and Resident Boards and Advisory Communities, and conducted community surveys. In partnership with industry professionals, our Provis Talks sessions provided informative and engaging events covering various topics, from sustainability awareness to lifestyle trends. We also hosted ‘meet your neighbours’ events, and, keeping our youngest residents in mind, we ran virtual story-telling sessions, and provided activity boxes and DIY baking kits to keep little hands and minds busy. It was imperative to us – and to our communities - that we continued with our ongoing community commitments safely, despite COVID-19 restrictions. We therefore organised various events during Ramadan and Eid, hosted Breast Cancer Awareness sessions, and held gatherings for specific celebratory days, including Mother’s Day and UAE National Day. Looking ahead, our community efforts will provide residents with an enhanced and more accessible programme of community activities. We will blend the best of the digital and physical options we have available, finding traditional and new opportunities to engage with our residents and encourage them to adopt more sustainable behaviours, from efficiency in the home to wellbeing. 460+ virtual fitness and wellness classes were hosted, with more than 3,800 residents attending We believe our impact extends beyond our operating responsibility. At Provis, we see it as our duty to embed sustainable living throughout our community engagement programmes, so that we can help residents safeguard their wellbeing and instil positive behaviours for a thriving future. HP Aengaar Sustainability Council Member and Chief Executive Officer, Provis 0 1 2 3 4 5 6 7 8 9 0 0 1 2 3 4 5 6 7 8 9 0 0 1 2 3 4 5 6 7 8 9 0