Overview Economy Community People Environment Governance & Risk Disclosure GRI & ADX 54GRI 103-2, 103-3, 404-1, 404-2 2,500 employees trained in Khidmah’s first year of operation In the 12 months to September 2020, our facilities management company, Khidmah, delivered an outstanding 15,000 training hours to upskill more than 2,500 new and existing employees. The training, which took place at the state-of-the-art Khidmah Training Centre in Abu Dhabi, is designed to give staff the necessary knowledge and skills to ensure service excellence, while protecting the health and safety of residents in Khidmah’s managed communities. Khidmah Training Centre takes a dynamic approach to training, both by incorporating real-life work scenarios and by adjusting the courses it offers to meet evolving market demand. For example, in 2020 staff were trained in the proper use of disinfection and sanitisation materials. Learning and development highlights Embedding sustainability training Sustainability is integral to our business and it is crucial that our people have the necessary thinking, knowledge, skills and tools to contribute to the delivery of Aldar’s sustainability goals. In 2020, around 300 employees undertook sustainability training, which included a mandatory session introduced to increase awareness of our Sustainability Framework. As well as adding sustainability into our employee induction programme, we hosted a sustainability webinar for all employees, to introduce our sustainability strategy, governance structure, achievements and future ambitions. An externally run three-day training course for our Sustainability Champions empowered them with knowledge around topics such as Aldar’s sustainability governance, framework and strategy, our alignment to SDGs, ESG issues and their reporting role. You can read more about our Sustainability Champions on page 85. A values-driven approach Encouraging continuous learning Sustainability training is now fully embedded in our induction and development programmes In today’s dynamic work environment, it’s crucial that our employees are equipped with the knowledge, skills, and tools to excel in their roles, reach their ambitions and, additionally, drive our business performance. Such personal development helps our employees provide increasingly innovative and sustainable solutions while creating value for our stakeholders. Abdellatif Sfaxi Sustainability Council Member and Chief Executive Officer, Khidmah 2,766 training courses undertaken 1,716 instructor-led training sessions 774 behavioural training sessions 1,050 LinkedIn learning courses 1,992 technical training sessions 20 hours of training on average, per employee riend Studio Dropbox/Friend Studio’s shared workspace/Server Sync/J/JLL/100676 JLL_Aldar_Sustainability_Report_2020/09_ClientSuppliedImages/Portraits/_210709/Sfaxi.psd