Overview Economy Community People Environment Governance & Risk Disclosure GRI & ADX 28GRI 102-9, 102-10, 103-2, 103-3, 203-2 Managing supply chain risk during a pandemic One of the greatest challenges of COVID-19 was its effect on the workforce. In a labour-intensive sector like real estate, reduced mobility, social distancing and limits on the number of people allowed to gather can delay construction and handover. Recognising early on that proactive management would be critical, we formed a Supply Chain Committee to ensure uninterrupted operations, timely project delivery and a safe environment for our suppliers and workers. Steps taken included: Maintaining close and continuous communications with contractors Screening at sites Sanitisation of worker accommodation and buses Using digital platforms to manage sites and enable clients to go on virtual tours Making sure payments continued on time All contractors who are invited to participate in Aldar’s tenders (including existing and new contractors) are screened on environmental and social sustainability criteria. In 2020, this included compliance with our sustainability, ICV and worker welfare requirements. Our screening process also provided an opportunity to check for any negative social, economic and environmental impacts resulting from our suppliers’ activities. Where we identified these, we worked with the supplier to improve their performance and guide our suppliers on rectifying issues of concern. We continue to work with our suppliers throughout our relationship with them, addressing any issues so that we can achieve continuous improvement. As well as regular performance assessments, we encourage and implement knowledge transfer between suppliers and Aldar relevant teams on matters related to sustainability, technology, innovation, and digital transformation. We have developed a performance matrix to monitor projects across their lifecycle, as well as protocols for dealing with grievances, disputes and claims, noting which external authorities are required to be involved in these procedures. We take a practical, hands-on approach to supporting our suppliers, providing continuous guidance, conducting training sessions and encouraging a 360-degree feedback approach. Having a transparent relationship with our partners improves the sustainability performance across our supply chain. Contractor engagement gains traction Following the success of our first Supplier Forum in 2019, in 2020 Aldar hosted two further Forums, at the beginning and end of the year. Attended by over 150 participants, these focused on the significant update to Aldar’s sustainable procurement strategy, and the new sustainability requirements and expectations set for all contractors. Furthermore, to help us share best practice and learn from others, we actively participate in other local forums and invite our suppliers to join us. These include forums led by the American Chamber of Commerce (AMCHAM) and the Indian Business & Professional Group. Sustainable supply chains